Returns

We offer a full refund on all online purchases, returned within 14 days of delivery in the condition they were sold to you providing that you have completed and returned the requested returns form. Please return the item(s) in the original packaging and in a re-saleable condition. We offer exchange on all garments returned within 14 days.

If, for any reason, you wish to return your item(s) please contact the customer care team and request a returns form which they will send via email. The completed returns form must be included in your returns parcel. Please return your item(s) by recorded delivery to:

48hrs Returns
C/O Basestar 2000 Ltd
Unit 7
Broughton Trade Centre
95-103 Broughton Lane
Salford
Manchester
M7 1UH

Returns must be sent by recorded and signed for delivery through Royal Mail. You, the customer, are responsible for the cost of the return unless the item(s) are faulty, damaged or the wrong items have been received.

An email will be sent when a return has been received. Please email us to determine if your return has been processed.

Your refund will be credited to the original card used once your returned item(s) have been processed and completed our quality check procedures. You will be sent an email confirming the refund to your card. Please allow 5-7 working days for your refund to be credited to your account depending on your card issuer.

If the item you received is faulty/damaged, please email customercare@48hrsonline.co.uk and notify us as to the nature of the fault, we will send you a prepaid envelope and return the item back to us within 14 days.

If you have received your order and an item is missing, you will need to carefully go through the contents of your parcel to ensure the missing item(s) has not slipped at the bottom of the packaging. Please also inspect the outer layer of the packaging for any signs of tampering. Should you still not be able to locate the missing item, please email us at quoting your order number and the style number, colour and size of the missing item (this information will be found on your invoice). If you have received the wrong item, please email with a description of the item(s) that you received instead so that we may assist you further.

Exchanges

We are happy to exchange any item for a different style or colour. We are also able to exchange an item for another garment for the same or lesser value. We are unable to exchange items for a garment of greater value. Please return the item to be exchanged within 14 days of the shipping date in the original packaging, unworn and in a re-saleable condition.

Returns and exchanges must be sent by recorded and signed for delivery through Royal Mail. You, the customer, are responsible for the cost of the return unless the item(s) are faulty, damaged or the wrong items have been received.